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Canadian International Language Solutions


Dictionary Thesaurus



1. Listen to the following conversation.
2. You can pause and rewind as much as you like.
3. Check your comprehension by doing the quiz below the audio recording.



1. Rob is
    a) a ranger.
    b) a big cheese from Toronto.
    c) a sales representative.
    d) a customer service rep.

2. Rob is very good at his job but

    a) he is too independent and disorganized.
    b) his bosses in Toronto don't like him.
    c) he doesn't perform as well as Peter and Mary.
    d) he is stressed out and has nightmares about paperwork and procedures.

3. Maria and Peter are

    a) big cheeses in Toronto.
    b) the two people talking about Rob in this dialogue.
    c) Rob's employees.
    d) sales representatives.

4. A cold call is

    a) a telephone call soliciting business made directly to a potential customer who is not expecting your call and has never spoken to you.
    b) a telephone call to your employer saying you have to stay home because you are sick with a cold.
    c) a telephone call in which the speaker is cold and distant although polite and respectful.
    d) a telephone call made to a customer whose account is inactive (i.e. the account has "gone cold").

5. A big cheese is

    a) an important customer.
    b) a boss, supervisor or manager.
    c) a person who works in Toronto.
    d) a star employee.